Launched in February 2026, the information and inquiry service of the State Customs Service of Turkmenistan has rapidly evolved into a vital tool for improving the efficiency of the nation's customs infrastructure. According to the official website of the agency, the implementation of this service aims to foster transparent communication between the customs authority, citizens, and the business community. This proactive approach has successfully streamlined procedural layouts and reduced processing bottlenecks at critical transit points.

The majority of inquiries received during the initial operating phase pertained to the customs clearance of goods and the specific documentation required for export-import operations. Furthermore, a substantial number of questions focused on regulations at customs border checkpoints along the State border. By obtaining accurate and detailed information in advance, commercial entities and individual traders can significantly expedite cross-border transportation and prevent unexpected administrative delays.

Statistical data reveals that from February to April 2026, the helpline successfully processed 201 official inquiries. The consultation service is provided entirely free of charge, ensuring that essential regulatory guidance is accessible to all market participants. This public service initiative is part of a broader government program dedicated to simplifying trade procedures, promoting logistical transparency, and accelerating compliance mechanisms across the country.

The inquiry service operates on a six-day weekly schedule, from Monday to Saturday, between 09:00 and 17:00, with Sundays designated as rest days. Citizens and corporate representatives seeking professional assistance regarding customs regulations can directly reach the support team via the designated telephone number: 39-41-39. The ongoing development of such communication channels highlights Turkmenistan's commitment to digitalizing public services and supporting international trade facilitation.