New federal aviation guidelines have taken effect in Russia, establishing a more robust framework for passenger rights that directly impacts international travelers on Russian carriers. A major shift in policy now grants electronic tickets the same legal status as traditional paper ones. Furthermore, airlines are now mandated to disclose all tariff conditions—including refund fees and cancellation policies—with absolute clarity during the booking process. This transparency is designed to prevent unexpected costs and ensure that passengers are fully aware of their options in case of schedule changes.

The revised rules also set strict timelines for passenger assistance during delays, requiring airlines to provide refreshments, meals, and hotel accommodations within specific hours of waiting. Families traveling with minors gain significant benefits, as carriers must now ensure that children under 12 are seated next to their guardians at no extra charge. Additionally, a new protocol allows passengers to retain the return portion of their journey if they miss their initial flight, provided they notify the airline within a two-hour window. These protections apply to existing direct connections between Moscow and Ashgabat, as well as the upcoming Novosibirsk route launching in late March 2026.